We value your feedback positive or negative. If you have a comment or complaint we would like to hear about it.
We want to hear from you if you have a complaint. It is important that we have an opportunity to resolve any problems. It is preferable that you talk to your doctor in the privacy of their room. You may also talk to the practice manager or receptionist. You may request to speak in the privacy of a room. Alternatively you may write to the doctor or to the practice manager.
We would strive to resolve a complaint. However, if you wish to take the matter further or simply feel that you need to discuss with someone outside the practice, you can contact the Health Care Complaints Commission at:
Locked Bag 18, Strawberry Hills NSW 2012 or by calling 1800 043 159 or (02) 9219 7444.
We love to hear compliments – they encourage us to keep up a good service!